Preventing Ticket Fraud
Have you ever typed something like this into your search bar “Million Dollar Quartet Tickets in Maryville TN?” Chances are the top search results were not authorized ticket sellers for The Clayton Center, which means they are charging much more than the face value of each ticket.
Ticket brokers spend a lot of resources to ensure that they come up at the top of your search results. This season we have been working alongside our ticketing partner Etix to put some measures in place to reduce ticket fraud and help you, our patrons, get the best seats possible. Below are some of the new features we have implemented this season:
- Delayed Print at Home Ticketing
When you choose Print at Home for your delivery option you will receive a confirmation e-mail at the time of purchase. Three (3) days prior to the event you will receive another e-mail with a link to download your tickets. Your tickets may be printed or we can scan them from your mobile device.
- Zip Code Restrictions
If your zip code is outside of a designated radius you will be unable to purchase tickets online and have them delivered via Print at Home. You will be redirected to call the Box Office directly to process your request. This reduces the ability for ticket brokers in other states to purchase online.
- Will Call Only on VIP Packages
This year, for example, the Trace Adkins performance has two VIP package options. These are hot sellers on the secondary market. To keep our inventory under control, these tickets are only available to be picked up at Will Call with a photo ID and the credit card used to purchase the tickets. We will not be mailing any VIP packages or allowing Print at Home for these tickets.
- Online Ticket Limits
For orders over 8 tickets please contact the Box Office directly to make your purchase. Our online system is limited to 8 tickets per order to avoid ticket bots and scalper purchases.
If you have any questions or concerns about these security measures and how they might affect you please feel free to e-mail firstname.lastname@example.org or call 865-981-8578. We will be happy to answer any questions you may have. We look forward to sharing a great season with you! Remember, claytonartscenter.com is the correct website address to purchase tickets.